Our Fees.
At VIP Life Claims, we believe every client deserves access to fair, transparent, and stress-free claims support.
We operate on a No Win, No Fee basis - meaning if your claim is not successful, you won’t be charged any service fee by us.
How Our Fees Work.
Every claim is unique — the work involved depends on your insurer, your medical situation, and the complexity of your claim.
Before we start work, we’ll clearly explain:
• the process and likely timeframes,
• the estimated fee range for your claim type, and
• when and how any fee would become payable.
There are no upfront fees and no hidden costs.
Our Terms of Engagement, signed before we act on your behalf, will outline your individual fee structure so you know exactly what to expect.
Why We’re Different.
Fair & Affordable
We avoid the “legal-style” model.
(often 30-50%)
Specialist Focus
We are dedicated claims advocates - you benefit from our experience and process.
Aligned Interests
Because we only get paid if the claim succeeds, our work is aligned with you.
Transparent
No hidden fees. No surprises. Full written disclosure before you commit.
Partnering with Financial Advisers.
We collaborate with licensed advisers and their teams to provide specialist claims advocacy services for their clients, ensuring professionalism, compliance,
and outstanding outcomes.
Partner With Us.
You (the adviser) retain the client relationship while we provide professional claims management and advocacy services
on your behalf.
All client interactions are transparent, compliant,
and aligned with your advice process.
How Our Referral
Process Works.
A written Service Agreement is established for every referred claim, clearly outlining the fee, process, and any approved adviser split.
Your Client. Our Expertise.
We support you to deliver a seamless, high-quality advocacy experience for your clients, without the excessive costs
of legal-style models.
Our focus is achieving fair, fast, and fully documented
outcomes that enhance your client relationships.
VIP Life Claims Pty Ltd (ABN 88 651 330 497) is a Corporate Authorised Representative (CAR No. 1307145) of
Templestone Financial Services Pty Ltd (ABN 99 641 075 952, AFSL 523831).
VIP Life Claims provides insurance claims advocacy and administration services only. We do not provide personal financial product advice.
Fees are payable only in accordance with a Terms of Engagement, once a claim outcome is achieved.
Any fee quoted is subject to a 'Terms of Engagement' that sets out the scope of our services, the fee, and when it becomes payable.
The information contained on this website is factual and general in nature. It does not take into account your objectives, financial situation or needs.
VIP Life Claims does not provide financial product advice.
You should consider obtaining personal advice from a licensed financial adviser before making any decision in relation to financial products or insurance claims.
