Privacy Policy

Last updated: 4 July 2026

VIP Life Claims Pty Ltd ABN 88 651 330 497 respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when providing claims advocacy and administrative support services for personal insurance claims, including Total and Permanent Disability, Trauma and Income Protection insurance claims.

VIP Life Claims Pty Ltd is a Corporate Authorised Representative of Lifestyle Asset Management Pty Ltd ABN 58 113 067 968 AFSL 288421.

We provide claims advocacy and administrative support services only. We do not provide legal advice or personal financial product advice.

What information we may collect

We may collect personal information that is reasonably necessary to assess your enquiry, communicate with you and assist with your insurance claim.

This may include:

• your name, phone number, email address and contact details
• information about your employment or ability to work
• information about your insurance, superannuation fund or claim type
• information about your illness, injury, medical condition or personal circumstances
• information provided by your adviser, insurer, superannuation fund, medical provider or authorised representative
• records of communications with you and relevant parties involved in your claim

Health information and other sensitive information may be collected where reasonably necessary for our services and with your consent, or where collection is otherwise permitted or required by law.

How we collect information

We may collect information directly from you when you contact us, complete an enquiry form, speak with us by phone, email us or provide information during the claim process.

Where relevant and with your consent or authorisation, we may also collect information from third parties such as your financial adviser, insurer, superannuation fund, trustee, medical provider, employer or authorised representative.

Why we collect and use your information

We collect and use personal information to:

• respond to your enquiry
• assess whether we may be able to assist with your claim
• explain our services, process and fees
• prepare, manage and support your insurance claim
• communicate with insurers, superannuation funds, advisers and other relevant parties
• maintain business, compliance and client records
• meet legal, regulatory or professional obligations

Who we may disclose information to

We may disclose relevant personal information to parties involved in your claim or our service delivery, including:

• insurers
• superannuation funds and trustees
• financial advisers or authorised representatives
• medical or health professionals, where authorised
• legal, accounting or compliance advisers
• regulators or government authorities where required by law

We do not sell personal information.

We do not use your personal information for unrelated marketing unless you have consented or the law allows it.

How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include limiting access to authorised personnel, using secure systems, maintaining appropriate records and only sharing information where necessary for claim-related purposes.

Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and claim records, and meeting legal, regulatory and professional obligations.

Where personal information is no longer required and we are not required by law or another applicable obligation to retain it, we take reasonable steps to securely destroy or de-identify it.

How we hold information

We may hold personal information electronically and, where necessary, in physical records. Personal information may be held in systems used for client communication, claim administration and business record keeping. Access is limited to persons who require the information for authorised business or claim-related purposes.

Accessing or correcting your information

You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, contact us at:

Email: help@vipclaims.au
Phone: 1300 555 245
Post: PO Box 4509, Robina Town Centre, QLD 4230

Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.

Email: help@vipclaims.au
Post: PO Box 4509, Robina Town Centre, QLD 4230

We aim to acknowledge and respond to privacy complaints within 30 days..

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this website with the updated date shown above.