For Advisers
Specialist claim support for your clients - while you remain their trusted adviser.
VIP Life Claims works alongside financial advisers to manage complex TPD, Trauma and Income Protection insurance claims with structure, care and clear communication.
We assist with the time-heavy claim process, documentation, insurer follow-up and client communication, so your team can stay focused on advice while your client receives dedicated claim support.
Client-first. Adviser-friendly. Clear written terms before we act.
Partnering with Financial Advisers
We support licensed advisers and their teams by providing specialist claims advocacy and administration for clients who need structured help through a complex insurance claim.
Protect the Client Relationship
Your client remains your client.
We work alongside your advice relationship, not in place of it.
Our role is to manage the claim process professionally
while keeping communication clear, respectful
and adviser-friendly.
Keep the relationship protected.
Reduce Claim Administration
Complex claims can involve forms,
medical evidence, trustee requests, insurer follow-up and repeated client communication.
We manage the moving parts so your team can stay focused on advice, strategy and client service.
Reduce time-heavy administration.
Specialist Claims Support
TPD, Trauma and Income Protection claims can become complex, sensitive and time-consuming, especially when evidence is unclear, the insurer requests more information or a claim has already been delayed or declined.
We help clients understand the process, gather what may be required and keep the claim moving.
Give clients specialist claim support.
We support the claim process without replacing your role. You stay the client’s Adviser, and we provide structured claim support around that relationship.
Keep Your Client Relationship Protected
Claims involve forms, medical evidence, trustee requests, insurer follow-up and repeated client communication.
We help manage the
moving parts.
Reduce Time-Heavy Administration
Clients facing illness, injury or major life changes may need extra support with insurer requirements, medical evidence and claim documentation.
We help manage the claim process while you remain their trusted adviser.
Give Clients Specialist Claims Support
Why Advisers refer to VIP Life Claims
Some claims need more than occasional follow-up.
TPD, Trauma and Income Protection claims can quickly become complex, document-heavy and emotionally demanding. They may involve medical evidence, insurer correspondence, trustee requirements, client uncertainty, repeated requests for information and long follow-up periods.
For Advisers, that can create pressure without creating the best use of your time.
Even highly capable advice teams can find complex or stalled claims difficult to manage efficiently in-house. The process can pull time and attention away from advice work, client reviews, new business and the relationships your practice is built on.
Referring to VIP Life Claims is not stepping back - it is giving the client specialist support.
We manage the claim process, documentation, insurer communication and follow-up, while keeping the adviser relationship protected. Your client receives structured claim support, and your team stays focused on the work only you should be doing.
How It Works A Simple Referral Process
1
Refer the client
Send us the client’s details with their consent, or ask the client to contact us directly.
2
We explain our role
We contact the client, explain how VIP Life Claims may assist and provide written service terms before any work begins.
3
We manage the claim process
We handle the claim administration, documentation, insurer communication and follow-up, while keeping the adviser relationship protected.
4
You stay informed
Subject to client consent, we provide clear updates so your team understands where the claim stands.
Common Questions from Advisers
Will VIP Life Claims take over my client relationship?
No. Your client remains your client. Our role is to manage the claim process while respecting and supporting the adviser relationship.
What claims do you assist with?
We assist with TPD, Trauma and Income Protection insurance claims, including complex, delayed, evidence-heavy or previously declined claims.
How are fees handled?
Our professional service fee is explained in writing before we act. VIP Life Claims operates on a no win, no fee basis, subject to the written service agreement provided before work begins.
Can you assist with previously declined claims?
Yes, we may be able to review previously declined or stalled claims and help identify whether further evidence, clarification or claim support may be appropriate. We do not guarantee any claim outcome.
Can I stay informed during the claim?
Yes. With the client’s consent, we keep relevant parties informed at key stages of the process.
Is client information handled securely?
Yes. Client information is handled for claim-related purposes and in accordance with our Privacy Policy.
Can referral arrangements be documented?
Yes. Where any referral arrangement applies, it must be documented and disclosed in accordance with applicable law and licensee requirements.
