How We Help
Structured claim advocacy for TPD, Trauma and Income Protection insurance claims.
End-to-end claim advocacy for TPD, Trauma and Income Protection claims - from initial review to documentation, lodgement, insurer and medical communication and follow-up, to completion and pay out.
What We Do
When illness, injury or a major life event creates a possible insurance claim, the process can feel confusing and overwhelming. VIP Life Claims helps you understand whether a claim may be available, gathers the required information, prepares claim documentation and manages communication with insurers and superannuation funds from start to finish.
We handle the claim process from start to finish - evidence, forms, insurer requests, super fund communication and follow-ups to payout.
You stay informed. We do the work.
Our role is to bring structure, clarity and
calm to a process that can feel overwhelming, especially when you are already dealing with illness, injury
or major life or employment change.
Where We Help
Before Your Claim Starts
We get to know your situation properly,
your circumstances, timeline, policy details
and claim history, then review the information and make initial enquiries to understand whether a claim may be possible.
During the Claim Process
We manage the claim administration and handling from start to finish, including evidence requests, documentation, insurer and superannuation fund communication, follow-up, progress tracking and clear client updates.
When You Need Claim Clarity
If you are unsure whether you have a claim, don’t know where to start, feel overwhelmed by the process, have had a
claim declined, or tried to manage it alone, we can review the situation and help identify the next steps.
Claims We May Assist With
1. TPD Claims
TPD claims can be complex and evidence-heavy. If illness or injury may prevent you from returning to work in the way required by your policy, we review your cover, work history, medical information and insurer requirements, then help prepare and manage the claim.
2. Previously Declined or
Delayed Claims
For people whose claim has been delayed, declined, stalled or feels too hard to manage alone. We review what has happened, identify what further evidence or clarification may be needed, and help communicate with the insurer or superannuation fund.
3. Income Protection Claims
Income protection claims can involve waiting periods, medical certificates, insurer forms and ongoing reviews. We help you understand what may be required, prepare the claim information and manage communication with the insurer or superannuation fund.
4. Trauma Claims
For people diagnosed with a serious illness, injury or medical event covered under their policy, such as cancer, heart attack, stroke or another listed trauma condition. We review the policy terms, medical evidence and insurer requirements, then help prepare and manage the claim.
VIP Life Claims Pty Ltd (ABN 88 651 330 497) is a Corporate Authorised Representative of Lifestyle Asset Management Pty Ltd (ABN 58 113 067 968) AFSL 288421.
VIP Life Claims provides claims advocacy and administrative support services only and does not provide personal financial product advice.
Any information provided is general in nature and does not take into account your objectives, financial situation or needs.
You should consider obtaining personal advice from a licensed financial adviser before making any decision in relation to financial products or insurance policies.
Fees for our services are charged on a no win, no fee basis, calculated as a percentage of the claim benefit and disclosed to you in writing prior to engagement.
